FAQ's
FREQUENTLY ASKED QUESTIONS
If there is a question that is not listed below or you require further assistance, please contact us
We are primarily an online company and currently do not have a physical store. To meet and greet our customers, we participate at various events (pop-up shops, conferences and trade shows). Subscribe to our Newsletter to get updates about our next event or click on our Events link to see where we’ll be next! (Events)
First, check with your household members and neighbors to see if they received the package by mistake. You should also wait another day or so to see if the package will arrive. Often, tacking is updated early to meet deadlines and then actually delivered the next day. If you still have not received your package, contact your local USPS for further instruction.
If after contacting USPS you still need assistance regarding locating your order, please Contact Us (Developer add a hyperlink to a page to this page) with your order number and we will try our best to help solve the problem.
Only if your order has not shipped. However, we try our best to process our orders fast and efficiently. Therefore, there is no guarantee that your order can be canceled. We will try our best to accommodate you. Should you choose to cancel your order, please contact us immediately at Orders@Layelle.com and in the Subject Line state ("I Want to Cancel My Order: Order No.: _____________). If your shipment has already been processed you will be responsible for shipping costs and return fees,see our Return & Exchange Policy.
In the rare event that the item(s) received are defective, damaged, or incorrect at the time of receipt. We will make it right by your choice of replacing the item(s) free of charge, store credit, or provide a full refund. You must notify us within seven days of receipt at Contact Us. Please include Order Number.
Please click here to be directed to our Returns Portal.
EXCHANGES
Currently, we do not offer exchanges. We are a small online boutique and not set-up to accept exchanges currently. Alternatively, we offer store credit or gift cards in exchange for a refund. Thank you for your patience and understanding.
Hand‑washing (warm water) and lying flat to dry will always extend the life of any garment. However, you can choose to machine wash our well-made products in warm water with like colors and air dry.
* Essential and Glam Volumizer Special Instructions: Prior to washing you must remove all filling first then replace when the cap is completely dry.