FAQs.

We are primarily an online company and currently do not have a physical store. To meet and greet our customers, we participate at various events — pop-up shops, conferences, and trade shows. Subscribe to our newsletter for updates, or see where we’ll be next on our Events page.

Yes, we do! Just search “Layelle” on eBay and Amazon, or “LayelleDesigns” (one word) on Etsy.

We are based in the U.S., but we ship worldwide.

Oregon.

We ship packages with USPS, FedEx, and DHL.

See the full details on our Domestic Shipping and International Shipping pages.

Upon completion of your order, a confirmation email with your order details will be sent to you. Please ensure the checkout process is complete until you reach the page containing your order number. If you have any questions, please contact us.

Delivery timing depends on your location — see Domestic Shipping and International Shipping for estimates.

First, check with household members and neighbors in case the package was received by mistake. It’s also worth waiting another day — tracking is often updated early to meet deadlines, then delivered the next day. If you still haven’t received your package, contact your local USPS for further instruction.

If you still need assistance locating your order after contacting USPS, please contact us with your order number and we’ll do our best to help.

Only if your order has not yet shipped. We try our best to process orders quickly and efficiently, so cancellation isn’t guaranteed — but we’ll do our best to accommodate you.

To cancel, please email us immediately at Orders@Layelle.com with the subject line: “I Want to Cancel My Order: Order No. _____.” If your shipment has already been processed, you’ll be responsible for shipping costs and return fees — see our Return & Exchange Policy.

In the rare event that an item arrives defective, damaged, or incorrect, we’ll make it right — your choice of a free replacement, store credit, or a full refund. Please notify us within seven days of receipt via our contact page, and include your order number.

You can read it in full on our Return & Exchange Policy page.

Visit our Returns Center to get started.

Exchanges: Currently we do not offer exchanges — as a small online boutique we aren’t set up for them yet. Instead, we offer store credit or a gift card in exchange for a refund. Thank you for your patience and understanding.

Yes — we offer store credit or a gift card in exchange for a refund.

Only one promotional code or discount can be applied per order.

Yes! To inquire about becoming a wholesaler, please apply here.

Hand-washing in warm water and lying flat to dry will always extend the life of any garment. You can also machine wash our well-made products in warm water with like colors, then air dry.

Essential and Glam Volumizer — special instructions: before washing, remove all filling first, then replace it once the cap is completely dry.

If your cap feels tight or small, or wants to pop off, you likely need to remove some of the filling. The cap is slightly overstuffed to make sure every wearer has enough, regardless of head or hair size. Just use the opening inside the volumizer to remove filling until it fits exactly right.

Actual colors, textures, or details may vary slightly from what you see on screen, because monitors display color differently. We work hard to show our products as accurately and lifelike as possible, but we can’t guarantee that what you see exactly portrays the true color, texture, or detail.